Job Summary:
Under the supervision of the Regional Coordinator, the Crisis Services Specialist is responsible for supporting providers and individuals with behavioral health challenges by assuring easy access to high quality care. The Crisis Services Specialist monitors and expedites the care of individuals from community to the state funded crisis system (Behavioral Health Crisis Center, Crisis Stabilization Unit, State Hospital, State Contracted Beds, Mobile Crisis Teams); responds to individual and family concerns and complaints; and collaborates with internal and external partners to improve the overall functioning of the state funded crisis system.

Primary Duties & Responsibilities:
• Manage regional crisis system: Coordinate service delivery and/or placement between GCAL, mobile crisis, law enforcement, hospitals, BHCCs, CSUs, SCBs, state hospitals, and DD Crisis Home providers.
• Monitor crisis placements: Oversee CSU/BHCC/SCB reviews, facilitate transfers to state hospitals, and ensure quality discharge planning with the goal of decreasing the likelihood of readmission.
• Track bed availability: Identify delays in reviews/evaluations and resolve issues with providers and external stakeholders, i.e. law enforcement, jails, probate courts and hospital emergency departments.
• Build community partnerships: Foster relationships with community hospitals to assist IDD individuals in emergency departments.
• Collaborate on placements for individuals with Intellectual Developmental Disabilities (IDD). Work with regional IDD staff to find residential or other providers for stabilized IDD individuals in crisis.
• Ensure compliance and quality: Monitor provider adherence to crisis policies and procedures, conduct site visits, and review reports to identify trends.
• Participate in statewide initiatives: Participate in statewide meetings, address complaints as directed and work independently with minimal supervision.

Minimum Qualifications
· Current Georgia License to practice as a Registered Professional Nurse
· Two Years supervisory experience
· Bachelor of Nursing Degree

• Bachelor’s Degree in the human services field with four years’ experience in behavioral health service administration OR master’s degree in human services field with two years related experience. Experience specific to providing or managing crisis services
• Independent license (LPC, LMFT, LCSW) – Knowledge of behavioral health and developmental disability service design models proficient
• Training and consultation experience