Job Description:

Supervises Regional Operations Analysts, Social Workers, the Regional Intake Coordinator, and one or more administrative staff.
Monitors and maintains records of productivity of all supervisees and provides regular feedback on performance; notifies the DD RSA of performance issues and addresses unresolved issues consistent with DBHDD Human Resources processes.

Primary Duties and Responsibilities

Manages the intake process for intellectual/developmental disability (IDD) services in a manner that is responsive to individuals and families and partner agencies.
Provides excellent internal and external customer service by maintaining constructive working relationships with Division of IDD staff, individuals in services, families, provider organizations and other state agencies involved in program implementation.