The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

The main office for DBHDD is located in downtown Atlanta.

Job Description

Job Title: Program Assistant- Region 3

Pay Grade: D

Job Summary:
Perform a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.
Primary Duties and Responsibilities:
▪Provide customer service to internal and external customers; this includes answering calls, greeting visitors to the Regional Field Office, responding to requests for information or directing requests to the appropriate party when needed.
▪Provide general clerical support including data entry/maintenance, copying/distributing documents and materials, maintaining record-keeping and filing systems, typing, filing, sorting mail, etc.
▪Provide education, instruction and assistance on available services, benefits, resources, and the application process to individuals or families seeking waiver or state funded services
▪Provide clerical support within assigned functional area (i.e., review of applications, processing consumer documents, scheduling with providers, etc.).
▪Use independent judgment and initiative to perform administrative, clerical, and secretarial duties in support of I/DD programs or groups of employees.
8:00 a.m. – 5:00 p.m. Monday through Friday

Preferred Qualifications:
▪Four years of experience as a receptionist
▪Excellent customer service skills
▪Excellent skills managing confidential files
▪Ability to communicate and write clearly in English
▪Proficient with Microsoft Office

Benefits

In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.
High school diploma/GED and two (2) years of general office or administrative experience.